Customer Testimonials

Very professional and supportive!

If I could leave worse than one star I would. I arranged for an oil change and recall work to be done on my 2023 Tundra. The service sticker from the previous visit (2024) was left on the inside of the windshield. The maintenance indicator was not reset so now every time I start the vehicle I get the "maintenance required" warning. A new piece of trim was supposed to be ordered, I have no update and cannot get any information on the status of the piece of trim. Not surprisingly, everyone has amnesia about the order. I submitted a ... Read More

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DealerRater - Jul 9, 2025

If I could leave worse than one star I would. I arranged for an oil change and recall work to be done on my 2023 Tundra. The service sticker from the previous visit (2024) was left on the inside of the windshield. The maintenance indicator was not reset so now every time I start the vehicle I get the "maintenance required" warning. A new piece of trim was supposed to be ordered, I have no update and cannot get any information on the status of the piece of trim. Not surprisingly, everyone has amnesia about the order. I submitted a survey and received a follow-up email from the Service Manager asking me to give him the opportunity to make my concerns right. However, after 3 emails and four phone calls he is conveniently always "assisting another customer" or just "stepped out for a minute". I have zero faith anything will be addressed. Thankfully my vehicle has low miles and needs service only once a year. I will be ordering a 2026 Tundra as soon as they are available for order as my lease is up in March. Rest assured Chatham Parkway Toyota will not be considered for my order.

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The employees are all very Welcoming. Jessica Harris is efficient and pleasant. After, my car was serviced Jessica explained each page of service and my automobile status report. I called to make an appointment for my car to be repaired per the inspection findings. My wait time was short and the service Excellent.

So far it’s been very good. But I haven’t gotten my car back yet. Hopefully next week and I’ll add more definitive comments.

The waiting time for a simple oil change is 2 hours . Changed my brakes and rotators now I have a squeaky sound.

They made an appt for the car we wanted to see and test drive. We arrived three kids and my partner and they said they didn’t have it. They should have notified us or had a manager apologize for the mix up they didn’t. Jason and Kelsey need to go through a a customer service class because they are failing miserably at integrity and being polite. Kelsey was so upset when I called and recorded her on the phone when she scheduled me to see the same pilot they told they sold at about appt she didn’t ... Read More

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DealerRater - Jun 13, 2025

They made an appt for the car we wanted to see and test drive. We arrived three kids and my partner and they said they didn’t have it. They should have notified us or had a manager apologize for the mix up they didn’t. Jason and Kelsey need to go through a a customer service class because they are failing miserably at integrity and being polite. Kelsey was so upset when I called and recorded her on the phone when she scheduled me to see the same pilot they told they sold at about appt she didn’t know that it was the same person. I than was called multiple times after I ended the conversation. She left a voicemail saying she missed a call from me which was a cover up. I have now been called and texted multiple times by yefri or Jeffrey telling me he would like to show me the pilot that they said they sold. Buyer beware believe the reviews that are bad.

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I want to thank Boris Ealy and Jesse Farmer for the special attention they forded me with the attention they gave me with a 2012 Tundra I refused to let die, what a great group of Guys!!!

Great service

Very professional personnel. Fast and courteous

Great experience! Excellent job on my car. Very easy transition to rental as well!!

My experience with this great from the purchase of my car until today

The customer service by Ren was completely unexpected. He went the extra mile to explain the work being done, when the parts would arrive and the approximate time it would take to complete the body work. I was so upset after being hit from behind and pushed into the car in front of me. Ren took into consideration how upset I was and was very patient in his explanation. The car is back to looking how it did before the accident, too and running the same. Thank you, Ren!

Always a pleasant stop for service . Even got a last min battery put in in less than 10 min

The service representative, Boris, and the service manager took care of me more than they had to. I greatly appreciate both of them. They could tell I was having a horrible day. They both took time to hear what I had to say. Both took action and made the situation better than when I started. Thank you both.

Dave was very friendly and accommodating, even when I had to bring my car back in for a redo after my check engine light came on. Dave and the staff at chatham parkway made it all as painless as possible.

Its a wonderful service. They did take care of my car ASAP.. Thank you guys

Purchase my car here 9 years ago and the service is excellent. Thank you Chatham Parkway Toyota!

Very nice people had a wonderful experience. I just wish in the waiting room they would bring back the popcorn machine.

I've had my car repaired twice at Chatham Parkway Toyota. Brought it back because they did such a wonderful job the first time. Everything aligns perfectly as well as the paint. Really great service techs and a professional staff.

I always have a good experience here!

Great experience! Quick and well taken care of very happy!

(Translated by Google) As always the best service 👏 (Original) Como siempre el mejor servicio 👏

I only put 4 stars bc sometimes it takes a little while just for an oil change but truthfully 90%of the time I enjoy just sitting there in the atmosphere. There are times that the 2 sometimes 3 hour wait doesn't work for me. I love the staff and service members and never had any other issues.

Great service, attention to detail, and quality!

The employee Angel Ortiz who performed the oil and filter change service on my dad's car was the best service in terms of human quality and quality of service and kindness since I had spoken with another service employee in the same place, he told me that it takes more than 3 hours and Angel was so kind and told me that he would help me and the service was less than an hour, excellent employee 100%

My car was making a weird sound , I scheduled an appointment and they were quick to get me in. My car was taken care of and I’m so thankful for the shuttle service for getting me to and from work: big shoutout to Tyrone for his amazing customer service .

just now New I had an extremely frustrating experience with Chatham Parkway Toyota. My car went in for repairs, and they not only overcharged my insurance but also didn’t even install the new parts they ordered. The steering column was put in incorrectly, and no one bothered to check if it was done properly. I was given the car back in a dangerous condition, which forced me to return it because the mistake could have put my child and me at risk on the road. To make matters worse, the service manager, Moe, lied to the collision center, claiming ... Read More

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DealerRater - Feb 12, 2025

just now New I had an extremely frustrating experience with Chatham Parkway Toyota. My car went in for repairs, and they not only overcharged my insurance but also didn’t even install the new parts they ordered. The steering column was put in incorrectly, and no one bothered to check if it was done properly. I was given the car back in a dangerous condition, which forced me to return it because the mistake could have put my child and me at risk on the road. To make matters worse, the service manager, Moe, lied to the collision center, claiming that we met in person and discussed the repairs when, in fact, we did not. I had proof that I was still driving home from work in another city during the time frame he gave. Even more scary was when I went in Saturday morning they told me my car was never worked on at the shop for 30 minutes till they found one of their techs name on a repair but no notes. I had to take my car to another mechanic to check their work, and I still don’t feel comfortable driving it. Communication was poor, and no one from the shop took the initiative to call me back to resolve the issue. This whole experience was unnecessarily stressful, and I would not recommend their services to anyone. If you had an insurance repair from this place I would advise getting another look at your vehicle after service is done. I wish I could give this place a zero but the saving grace was Cord at the collision center.

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Very friendly!! Worked with me quickly and helped with any questions I had as a first time buyer!!

As always very positive experience from entering the service department until exiting.

They always make me feel welcome with good service

(Translated by Google) The restaurant is clean, the waiters are friendly, there is relaxing music, and the dining atmosphere is good. (Original) 餐厅整洁，店员友礼，轻松的音乐，就餐氛围好。

I’m so impressed!! I had two blown tires, had my vehicle towed to Chatham Parkway Toyota. Anthony Lloyd took care of everything!! His professionalism and customer service was exceptional!

Good with communication and good customer service. Brian what the guy who help me with my car.

Great service as always

Great Service Even Better Customer Service

Great service!! My appointment was at 9am and they immediately took me back and worked on my vehicle. I was done in less than an hour! Very pleased!

I brought in a BMW for oil change. I called a week earlier to schedule and service said they could change but needed vin number to order correct filter. I gave them info. Went today as scheduled and waited several hours. Then I see my car in the parking lot. Asked service if I missed their call as I didn’t know it was finished. They told me they needed filter and were getting one. I wish they would have told me that morning they didn’t have filter. I would have just come back another day. Oil change took ... Read More

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Google - Oct 23, 2024

I brought in a BMW for oil change. I called a week earlier to schedule and service said they could change but needed vin number to order correct filter. I gave them info. Went today as scheduled and waited several hours. Then I see my car in the parking lot. Asked service if I missed their call as I didn’t know it was finished. They told me they needed filter and were getting one. I wish they would have told me that morning they didn’t have filter. I would have just come back another day. Oil change took my whole day… was avoidable.

I was next door servicing my son’s Mitsubishi but needed an alignment on my truck. I walked over and asked if they could squeeze me in and they did without any problems and were very kind and courteous the entire time.

Service is always good when I come there to get my oil change and it's not a long wait I love it. Customer Service is everything 🙌.

Customer service, and vehicle was return in a timely manor.

These people are really amazing. Great customer service

Service was quick! Staff were very friendly. And most importantly they made sure I was getting the correct service for the mileage on my truck.

Normally a 5 star experience. However today seemed a bit off in communication and timing

Very professional and thorough and work repairs were great

(Translated by Google) Good service Thank you (Original) Buen servicio Gracias

Excellent service and workmanship

Great overall customer service!!

I had a great experience today at the parts counter today. The person there was so helpful. Thank you!

My service writer was extremely helpful

Great service shutter ride home and was picked back up to get my car and my service rep was excellent

Great service and fast !

Well here's a long post for Chatham Parkway Toyota ..... I took my 2023 Camry in for the front driver's tire not holding air with the tire light on 6/27/24. They found a nail in the side wall of the front driver's tire and told me the tire had to be replaced as it can't be patched/plugged. We were told the tire was replaced with a brand new tire. On July 4th our family drove to the Braves game and back on July 5th. Yesterday, July 8th, I got in my car and the tire light was back ... Read More

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DealerRater - Jul 9, 2024

Well here's a long post for Chatham Parkway Toyota ..... I took my 2023 Camry in for the front driver's tire not holding air with the tire light on 6/27/24. They found a nail in the side wall of the front driver's tire and told me the tire had to be replaced as it can't be patched/plugged. We were told the tire was replaced with a brand new tire. On July 4th our family drove to the Braves game and back on July 5th. Yesterday, July 8th, I got in my car and the tire light was back on for the same driver's front tire. I called Toyota and got them to send me pictures of my tire that was supposed to be replaced with a new tire. Guess what? It's the same exact tire not a new one. I go in this morning and get there when they open. Spoke with an "acting manager" just to be told they are sorry that the tech that worked on my car replaced the wrong tire! He replaced the passenger front not driver front! I did get the tire replaced, but this is unacceptable to me! I was told the manager would contact me when they got in at 9:30 and it's now 2:00pm! I spent 3 hours up there on the 27th with both my children and then was up there for over an hour this morning! I understand mistakes happen, but how can you replace the wrong tire especially when the damaged tire is marked with a big circle around the nail! Also would like to know how they put 5 miles on my car to move it around in a shop both trips?!

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Courteous, efficient and direct

(Translated by Google) I highly recommend. I recommend them (Original) I highly recommend. Los recomiendo

I was a walk in needing a new battery and CHRIS did a terrific job making it happen when the computers were down. Many thanks

I took it In for a regular service they completed it and fixed my GPS issue and in a little over a hour later I was on my way!!!

Bought a Tundra from these guys. Great deal and super professional (not sleazy) sales man (Will). Really made the process easy.

Very satisfied with the service

Excellent service. Didnt wait long. I was even offered a balloon for my daughter. Everyone was friendly and positive.

Outstanding!